Refund and Returns Policy
Effective Date: December 20,2024

At Sarobikefix, we strive to ensure your satisfaction with our products and services. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

1. Eligibility for Refunds and Returns

1.1 Product Condition:

  • Items must be unused, in their original packaging, and in the same condition as when received.

1.2 Time Frame:

  • Refund or return requests must be initiated within 30 days of purchase.

1.3 Proof of Purchase:

  • A valid receipt or order confirmation is required for all refund or return requests.

2. Non-Refundable Items

2.1 Exclusions:

  • Customized or personalized items.
  • Clearance or sale items.
  • Items damaged due to misuse, neglect, or improper handling.

3. Process for Returns

3.1 Step 1: Contact Us:

  • Email us at info@sarobikefix.com or call (281) 242-1740 to initiate a return. Provide your order details and reason for return.

3.2 Step 2: Return Authorization:

  • Once your request is approved, we will provide you with a return authorization number and instructions.

3.3 Step 3: Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

4. Refund Process

4.1 Inspection:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

4.2 Refund Issuance:

  • Approved refunds will be processed to your original payment method within 7-10 business days.

5. Exchanges

  • We replace items only if they are defective or damaged. If you need an exchange, contact us at info@sarobikefix.com or (281) 242-1740.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, notify us immediately. We will arrange for a replacement or refund at no additional cost.

7. Late or Missing Refunds

  • If you haven’t received your refund within the stated time frame, check with your bank or credit card provider. If the issue persists, contact us at info@sarobikefix.com.

8. Contact Information

For any questions or assistance, please contact us:

  • Address: Po Box 4110, Buena Vista, Colorado (CO), 81211
  • Phone: (281) 242-1740
  • Email: info@sarobikefix.com