Shipping Policy for Sarobikefix

Effective Date: December 25,2024

At Sarobikefix, we aim to provide a seamless and reliable shipping experience for our valued customers. Please read our shipping policy carefully to understand how your orders will be processed, shipped, and delivered.

1. Shipping Destinations

We currently offer shipping to U.S. addresses and international locations. Shipping fees and delivery times will vary depending on the destination, size, and weight of the items in your order.

  • Domestic Shipping: We offer shipping within the United States, including Alaska and Hawaii.
  • International Shipping: We also ship to a variety of international locations. If you are outside the United States, please be aware that customs, duties, and taxes may apply, and it is the responsibility of the customer to cover these costs.

2. Processing Time

All orders are typically processed and shipped within 1–2 business days from the time the order is placed, unless specified otherwise. Please note that orders placed on weekends or holidays will be processed the following business day.

  • In-stock items: Orders for in-stock items are processed within 1–2 business days.
  • Pre-order items: If you order a pre-order item, shipping times may vary based on product availability. You will be notified of any delays during the checkout process.

3. Shipping Methods

We offer several shipping methods to suit your needs:

  • Standard Shipping: Delivery in approximately 5–7 business days for domestic orders (excluding weekends and holidays).
  • Expedited Shipping: Delivery in 2–3 business days (available for domestic orders only).
  • International Shipping: Delivery times for international orders vary depending on the destination country and customs processing.

Once your order is shipped, you will receive an email with a tracking number to monitor your package’s journey. Please allow up to 24 hours for the tracking information to update.

4. Shipping Rates

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method you select. Rates will be displayed during the checkout process before you finalize your purchase.

  • Free Shipping: For orders over a certain value (typically $50 or more for U.S. customers), we offer free standard shipping. Please check for specific details or promotional offers on the website.
  • Shipping Discounts: We may offer discounts or promotional shipping rates during special events. Be sure to check for any promotions before completing your purchase.

5. Order Tracking

Once your order has shipped, you will receive a tracking number to follow your package’s progress. You can use this tracking number on our website or the carrier’s website to check the status of your order.

If you have any issues tracking your order, feel free to reach out to our customer support team at info@sarobikefix.com or call us at (281) 242-1740.

6. Delivery Timeframes

The estimated delivery time for your order will depend on your location and the shipping method chosen. Below are the estimated delivery times for domestic orders:

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • International Shipping: 7–21 business days, depending on customs processing

Please note that delivery times are estimates and may be affected by weather, holidays, or other unexpected delays.

7. Shipping Restrictions

  • P.O. Box Deliveries: Some shipping carriers do not deliver to P.O. Boxes. Please ensure you provide a physical address during checkout to avoid delays.
  • International Orders: International customers should be aware that customs regulations and duties vary by country. Any customs fees, import duties, or taxes levied by the destination country are the responsibility of the customer.
  • Hazardous Materials: Certain items may be restricted from shipping to certain locations due to regulations or hazardous material restrictions.

If your order cannot be shipped due to any of these restrictions, we will contact you and issue a refund if necessary.

8. Damaged or Lost Items

If your package arrives damaged or is lost in transit, please contact us immediately. We will investigate the issue and take the necessary steps to resolve it.

For damaged items, we may ask you to provide photos of the damage and the original packaging so that we can process your claim with the carrier.

For lost packages, please check the tracking information for any updates. If the package has not been delivered within the estimated delivery window, please contact us, and we will work with the carrier to locate the package.

9. Returns and Exchanges

If you are not satisfied with your order, please refer to our Refund and Returns Policy for detailed instructions on how to return or exchange your items. We offer a 30-day return window from the date of receipt for most items.

Please ensure that the items are in new, unused condition with original packaging to be eligible for a full refund or exchange.

10. Customs Duties and Taxes (International Orders)

For international orders, customs duties and taxes may apply. These fees are not included in the shipping cost and are the responsibility of the customer. The customs office of your country may charge additional fees upon arrival, and these fees vary by location.

We recommend that international customers check with their local customs office for more information regarding potential duties and taxes.

11. Contact Us

If you have any questions regarding our shipping policy or need assistance with tracking or delivery, please don’t hesitate to contact us:

  • Email: info@sarobikefix.com
  • Phone: (281) 242-1740
  • Address: PO Box 4110, Buena Vista, Colorado (CO), 81211